Projects

Research in practice.

Seven case studies clustered like an affinity map — spanning research strategy, operations, qualitative and quantitative methods, behavioral science, and AI-assisted workflows. Summaries, methods, and impact are always visible; full details are gated out of respect for confidentiality.

🔒 Full case studies available to hiring managers and recruiters. Use the password provided, or request access.

🤖 Strategy & AI cluster

Strategy & AI practice

Strategy · AI

Building an AI-Assisted Research Intelligence Practice

Designed and led a methodology-first practice using AI as a force multiplier — shared prompt library, CO-STAR framework, and governance guardrails — improving operational efficiency by ~30%.

  • Workflow design
  • Prompt engineering (CO-STAR)
  • Team enablement
🔒 Gated
⚙️ Operations cluster

Research operations

Operations · AI

Operationalizing Microsoft Copilot Across the Research Workflow

Embedded Copilot into three high-friction ResearchOps workstreams — template creation, SharePoint repository organization, and transcript analysis — within enterprise data-governance boundaries.

  • Research operations
  • Template systems
  • Knowledge management
🔒 Gated
Operations

Scaling Research Operations at an Enterprise

Designed end-to-end ResearchOps infrastructure — intake, prioritization, stakeholder alignment, and dissemination — reducing research turnaround by 66% for a team serving 250k+ monthly users.

  • Process design
  • Stakeholder management
  • Research governance
🔒 Gated
📊 Research programs cluster

Qualitative & quantitative research

Qualitative

Continuous Generative Research Program for a Mobile App at Scale

Built an always-on qualitative research program for United Mobile (70M+ users) across iOS, Android, mobile web, desktop, airport kiosk, and in-flight entertainment.

  • Generative research
  • Longitudinal research
  • Multi-platform qual
🔒 Gated
Quantitative

Portfolio-Level Quantitative Study Informing Loyalty Strategy

Led a large-scale quantitative research program with 500k+ participants; SQL and Spotfire analysis contributed to a 7% NPS lift among premier members and improved executive reporting efficiency 33%.

  • Quantitative research
  • SQL
  • Statistical analysis
🔒 Gated
🧠 Behavioral science & accessibility cluster

Behavioral science & accessibility

Behavioral science

Neuroscientific Consumer Research Across Industries

Applied biometric measurement and implicit association testing alongside traditional survey and IDI methods across 8 clients in CPG, pharma, medical devices, and political consulting.

  • Biometrics
  • Implicit association testing
  • Mixed methods
🔒 Gated
Accessibility

Accessibility "Shift-Left" Initiative

Embedded accessibility research and evaluation earlier in the product development process — the work behind the CSUN 2026 talk on United's shift-left accessibility journey.

  • Accessibility research
  • Inclusive design
  • Stakeholder alignment
🔒 Gated